Hatchbuck Careers

Use Your Talents and Skills to Make a Difference

Hatchbuck is sales and marketing software for small business that makes it easy to nurture prospects and customers and drive more sales. Our all-in-one sales and marketing platform combines email marketing, CRM and marketing automation to turn emails into conversations, website visitors into handshakes, and customers into raving fans. Hatchbuck also provides marketing agencies and consultants an alternative solution for their small business clients. At Hatchbuck, we believe that small businesses deserve easy to use, affordable sales and marketing software and are proudly ranked by G2Crowd as the highest rated software in customer satisfaction for both CRM and marketing automation.

Sound interesting? Send your resume to careers@hatchbuck.com.

Our Latest Openings

Customer Onboarding Specialist

Hatchbuck is seeking a driven, passionate Customer Onboarding Specialist (Hatchbuck Consultant) who wants to make an impact each and every day. As part of the Hatchbuck customer success team, you’ll influence small business growth at the intersection of marketing and technology. You’ll be an integral part of a rapidly growing software company, and you’ll work in the heart of the booming STL tech scene. Hatchbuck is on a mission to change the way smaller businesses engage with their audience and grow their business. Our simplified sales & marketing software combines email marketing, CRM and marketing automation to turn emails into conversations, website visitors into handshakes, and customers into raving fans. Hatchbuck is proudly rated “Highest in Customer Satisfaction” by leading software review site, G2 Crowd. We are looking to hire a dynamic Hatchbuck Consultant who is local to the St. Louis area, savvy, professional, and can quickly contribute to our company’s rapid growth. As a Hatchbuck Consultant, a typical day may include:
  • Delivering outstanding training and friendly communication with new and current clients.
  • Being a Hatchbuck expert and training clients on all aspects of the software.
  • Applying a combination of process, product and industry knowledge to deliver a WOW onboarding experience to clients.
  • Listening, comprehending, and processing clients’ needs and then helping them achieve their goals in the software.
  • Managing your appointments and follow up tasks by leveraging CRM and productivity tools to ensure timely response to client emails and calls, providing a STELLAR client experience.
  • Creating support tickets on behalf of clients when technical assistance is needed.
  • Leading data conversion projects from beginning to end ensuring on-time delivery to clients while setting correct expectations.
  • Using cutting-edge tools to organize and communicate product suggestions and feature requests.
  • Assisting with application testing before a product release and providing feedback based on your experiences with clients.
  • Staying current with system changes and product updates.
  • Working closely with sales, marketing, development and other departments as needed.
You may be a perfect fit if you:
  • Have a Bachelor’s Degree or have 1-3 years of experience onboarding or training clients in the SaaS/software industry.
  • Have excellent customer service and follow up skills.
  • Possess a strong passion to delight and WOW the customer.
  • Love working with small businesses.
  • Are a fast learner and at ease with technology.
  • Thrive in a fast-paced environment.
  • Are organized and have strong documentation skills.
  • Have a knowledge of the email marketing/marketing industry.
  • Have experience using CRM systems.
  • Are a great team player.
 
  • Fun, high-energy office culture with free brain fuel (coffee and snacks)
  • Competitive compensation plan
  • Benefits package including health, dental, vision, and parking
If you think you have what it takes to be a Hatchbucker, please send your resume and cover letter to careers@hatchbuck.com. Apply

Customer Support Representative

Hatchbuck is seeking a driven, passionate Customer Support Representative (CSR) who wants to make an impact each and every day. As part of the Hatchbuck customer care team, you'll influence small business growth at the intersection of marketing and technology. You'll be an integral part of a rapidly growing software company, and you'll work in the heart of the booming STL tech scene.Hatchbuck is on a mission to change the way smaller businesses engage with their audience and grow their business. Our simplified sales & marketing software automates communications with prospects and customers and nurtures them until they are ready to buy. We are looking to hire a dynamic Customer Support Representative who is savvy, professional, and can quickly contribute to our company’s rapid growth. To apply to the Customer Support Representative role, email your cover letter and resume to careers@hatchbuck.com.
The Customer Support Representative (CSR) Will:
  • Wow and delight each customer, every time.
  • Deliver world class front-line support for inbound calls, tickets and live chats with existing customers.
  • Passionately and compassionately listen to customers and solve their problem or ensure them you will find a solution to their problem by escalation to tier 2 when necessary.
  • Create an amazing experience for customers by providing timely status updates, issue resolutions and step-by-step instructions on usability questions.
  • Be empowered to go above and beyond and allow customers to hear your smile.
  • Use really cool tools like ZenDesk and Live Chat to manage the support queue, JIRA to communicate urgent issues to the development team, and Prod Pad to gather customer feedback and suggestions.
  • Assist with application testing before product releases.
  • Stay current with system changes and product updates.
  • Work closely with sales, marketing, development and other departments as needed.
Required Skills and Qualifications:
  • Must have 1-2 years of customer service experience.
  • Excellent verbal and customer service skills a must.
  • Must have strong documentation skills
  • Must have the ability to empathize with customers and convey confidence.
  • Passionate about solving customer issues.
  • Must love talking to people and connecting with customer.
  • Experience with CRM systems desired.
  • Must have a strong passion to delight and WOW the customer.
  • Must be a great team player.
To apply to the Customer Support Representative role, email your cover letter and resume to careers@hatchbuck.com. Apply

Our Core Values

Be Yourself

We value the uniqueness of each individual. Our team is stronger when we leverage everyone’s unique gifts and talents for the greater mission: To Help our customers grow.

Do the Right Thing

Do you need a 100-page policy handbook when it comes to how we should treat team members and valued clients? We don’t think so, our motto is: “Do the Right Thing.”

Keep it Simple

We are relentless about making life easier for our customers and our software the easiest to use on planet earth.

Work Hard and Have Fun

The best recipe for success is a healthy balance of dedication and laughter. We roll up the sleeves, smile a lot and celebrate.

Make a Difference

We believe in the power of small business and are blessed to serve alongside our clients every day. Through our giving back programs we will strive to make an impact on small businesses and entrepreneurs around the globe to help them learn and grow.