Hatchbuck Status

January 29, 2020
8:43 am CT

Our email provider is fully operational. 

If you need help resending failed emails, please reach out to support@hatchbuck.com.

January 27, 2020
9:28 am CT

Our email provider is still experiencing degraded performance; however, emails are being sent. Occasional delays are still expected.

January 24, 2020
3:30 pm CT

While our email provider is still experiencing degraded performance, emails are being sent with some latency. Delays are still expected at this time.

If your email has failed to send, you will want to resend those.

January 24, 2020
8:50 am CT

Our email provider is still experiencing degraded performance. Delays in emails being sent out are still expected at this time. We will continue to provide updates as we receive them from our provider.

NOTE: Canceling and rescheduling an email will result in a duplicate send.

January 23, 2020
2:57 pm CT

Our email provider is currently experiencing an outage. You will likely experience a delay in your emails being sent out. We will provide updates as we receive them from our provider.

December 13, 2019
1:00 pm CT

Hatchbuck is 100% operational.

December 13, 2019
11:26 am CT

We have resolved the deceptive site warning issue you were experiencing. Although we fixed the root cause, you may see it linger for a few hours. If you experience any further issues, please let us know. We appreciate your patience while we worked through this issue!

December 13, 2019
7:22 am CT

Gmail is incorrectly flagging some emails sent from the Hatchbuck system as suspicious. We are working closely with Gmail to resolve this issue. We recommend waiting to send any HTML-based emails with images and only sending text-based emails at this time. We appreciate your patience as we work quickly toward a solution.


A deceptive site warning is being generated for some users accessing Hatchbuck on Google Chrome. Not to worry, Hatchbuck is completely secure and fully operational.

Chrome is displaying this warning for sites that use Amazon’s Simple Storage Site (S3). This error is a false-positive from Google that is likely affecting many sites across the internet. We are working with them to resolve this issue as quickly as possible.

Simply clicking "Details" and continuing to the site will allow you to use the app and will in no way put your data or computer at risk.

December 12, 2019
11:15 am CT

Gmail is incorrectly flagging some emails sent from the Hatchbuck system as suspicious. We are working closely with Gmail and believe we will have a solution by the end of today, 12/12/2019. We recommend waiting to send any HTML-based emails with images and only sending text-based emails today. We appreciate your patience as we work quickly to remediate this issue!


A deceptive site warning is being generated for some users accessing Hatchbuck on Google Chrome. Not to worry, Hatchbuck is completely secure and fully operational.

Chrome is displaying this warning for sites that use Amazon’s Simple Storage Site (S3). This error is a false-positive from Google that is likely affecting many sites across the internet. We are working with them to resolve this issue as quickly as possible.

Simply clicking "Details" and continuing to the site will allow you to use the app and will in no way put your data or computer at risk.

December 11, 2019
2:53 pm CT

 

Our server is back online. Hatchbuck is fully operational.


A deceptive site warning is being generated for some users accessing Hatchbuck on Google Chrome. Not to worry, Hatchbuck is completely secure and fully operational.

Chrome is displaying this warning for sites that use Amazon’s Simple Storage Site (S3). This error is a false-positive from Google that is likely affecting many sites across the internet. We are working with them to resolve this issue as quickly as possible.

Simply clicking "Details" and continuing to the site will allow you to use the app and will in no way put your data or computer at risk.

December 11, 2019
2:47 pm CT

Our server is currently unresponsive at Amazon Web Services (AWS). We are investigating the issue and working with them to get back online asap.

December 11, 2019
9:53 am CT

A deceptive site warning is being generated for some users accessing Hatchbuck on Google Chrome. Not to worry, Hatchbuck is completely secure and fully operational.

Chrome is displaying this warning for sites that use Amazon’s Simple Storage Site (S3). This error is a false-positive from Google that is likely affecting many sites across the internet. We are working with them to resolve this issue as quickly as possible.

Simply clicking "Details" and continuing to the site will allow you to use the app and will in no way put your data or computer at risk.

September 3, 2019
10:55 am CT

Hatchbuck is 100% operational.

September 2, 2019
2:02 am CT

Hatchbuck is 100% operational. You may still experience a delay in email sends at times. 

August 31, 2019
2:34 pm CT

Test emails are now working. Some delay in email sends, automation triggers and updates to list views are still expected.

August 31, 2019
12:32 pm CT

Hatchbuck is about 90% operational. A few things you may still experience:

  • Delay in emails being sent
  • Delay in automations triggering
  • There may be a delay in new data from form submissions being indexed in list views and searching
  • Test emails are not working

August 31, 2019
11:05 am CT

Hatchbuck is online but not fully operational and with limited connectivity.  Issues you may be experiencing:

  • Some users may still be unable to access the app
  • Updates to records will not show in list views
  • Not all features will be fully functional or may have limited functionality which include dashboards, reports and searching
  • Expect delays when sending emails

August 31, 2019
2:48 am CT

Server move to Amazon began and the Hatchbuck app went offline.

July 3, 2019
2:15 pm CT

Hatchbuck is now 100% operational. 

July 3, 2019
11:20 am CT

Server Delays: As the Hatchbuck server processes the backlog of automations, campaigns, and today's scheduled emails, some delays can be expected.

July 3, 2019
9:45 am CT

Hatchbuck is now 100% operational. 

July 3, 2019
9:40 am CT

The sales and marketing dashboards are now fully functional.

July 3, 2019
9:05 am CT

Searching is now 100% so new contacts will return in your search results, including new form submissions. 

July 3, 2019
8:50 am CT

The following Hatchbuck features are now fully functional:

  • emails
  • campaigns
  • automations
  • webhooks
  • IMAP

We will continue to post as additional features are stabilized. 

July 3, 2019
7:40 am CT

Hatchbuck is back online. However, it will take some time to stabilize and ensure all the pieces are connected properly. While the system is stabilizing, things will run slower and some features will not work.

What features are fully working?

  • Hatchbuck forms are back up, and contacts are being captured.
  • Webpage tracking is capturing traffic.
  • Link clicks are being recorded.

What features are still stabilizing? 

  • Newly entered records, regardless of entry method, will not show in your search results.
  • Emails will not go out, but you may schedule them for future dates.
  • Campaigns and automations will not run but will resume once we are 100%.

We will communicate via email and our status page when the system is 100%.

July 3, 2019
6:00 am CT

Hatchbuck will be up and running today. We are doing final integrity checks, testing, and assuring all systems are a go.

As soon as we are online, we will communicate that via email and post an update here.

July 2, 2019
2:00 pm CT

The restoration process is in progress. At this point, we estimate that Hatchbuck will be fully functional at the start of business tomorrow, July 3. 

July 2, 2019
6:00 am CT

All customer data has been restored, and our team is now working to bring everything back online. Hatchbuck should be fully operational midday today.

July 1, 2019
11:00 pm CT

We are hard at work to bring the app back online.

We still estimate that Hatchbuck will be fully functional my midday tomorrow, July 2. We will continue to work through the night to shorten this ETA if at all possible.

July 1, 2019
4:30 pm CT

We have identified a resolution that we are working around the clock to implement. 

With the information we currently have, we estimate that Hatchbuck will be back online around midday tomorrow, July 2. We are working through the night to shorten this ETA if at all possible.

July 1, 2019
12:00 pm CT

We have identified a resolution that we are working to implement. Our hosting provider is working around the clock alongside our development team to resolve this issue as quickly as possible.

With the information we currently have, we estimate that Hatchbuck will be back online around midday tomorrow, July 2. We are working through the night to shorten this ETA if at all possible.

July 1, 2019
7:00 am CT

Hatchbuck is still offline. Currently no ETA.

June 30, 2019
11:30 pm CT

Hatchbuck is still offline. Currently no ETA.

June 30, 2019
6:00 pm CT

Hatchbuck is still offline. Currently no ETA.

June 30, 2019
1:09 pm CT

Experienced an issue with hardware at our hosting provider. Hatchbuck is currently offline.